Refund policy

Here’s a polished, clear, and professional rewrite of your Return Policy page, suitable for an e-commerce store and easy for customers to understand:

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@selfcarekart.com.

If your return request is approved, we will provide:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Please note: Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at support@selfcarekart.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact us before placing your request.

Exchanges

The fastest way to exchange an item is to:

  1. Return the original item

  2. Once the return is approved, place a new order for the desired item

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must meet the same eligibility conditions:

  • Unused and unworn

  • With tags attached

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

  • Approved refunds will be issued to your original payment method within 10 business days

  • Please allow additional time for your bank or credit card provider to process the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@selfcarekart.com.

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